How do I get quantity discounts?

If you order on line, and the product you are ordering has a quantity discount specified, then we will apply the discount when we get your order.  If a quantity discount applies, we will always email you to notify you of a discount applied.

I am uncomfortable ordering online--what about Faxing an order to All QA?

The easiest way to do this is to download our FAX Order Form, fill it out, and FAX it to us.  It takes just seconds to download the form. 

What is All QA?

All QA is a private company located in Charlotte, North Carolina.  It's "official name" is All QA Products, LLC, and it is the successor to All QA Products, Inc. of Gainesville, Florida.  The same product emphasis and the same excellent customer service have been retained, and the former owner, Bob Atkins, founder of All QA Products, serves as a personal advisor to the new owners of All QA Products, LLC. More about All QA Products.

When can I get my products shipped?

Orders are shipped the next day if product is in stock.  All QA Products will not ship partial orders. If you need a specific item right away, and it is on the same order with something that is backordered, the whole order will not be shipped until the backorder is received at our shipping room.  So, in some cases, it is best to order certain items as a separate order.

What about shipping charges?

Shipping is less expensive when you order on line.  For all other sales, we charge a flat $8.00 per shipment for shipping and handling for all orders under 5 pounds.  If the shipment exceeds 5 pounds, then we add on additional shipping charges, based on the UPS rate, to the minimum.  On line ordering does not have a minimum charge--when you order, the shipping is automatically computed based on your address and upon the weight of the shipment.  This always results in a lower charge for shipment.  Order on line and save money.

I need my order sent immediately--can I get it shipped to me in less than two days?

We will provide expedited shipping at cost.  We will normally use UPS second day air shipment for expedited orders.  If you need some type of special delivery service, we recommend that you ask for FedEx for small items.  FedEx will deliver next day or even next morning for items that are not over their weight limit.  If you need immediate delivery, please call and discuss the shipping options with us.

I'm ready to buy products for my application, but I still have questions about my application and I need to talk to an expert.  How can I arrange this?

Calling in usually is not the best way to get answers to tough questions.  Our staff is ready to fill orders and to respond to inquiries about product specifications, but not to delve into involved matters relating to applications.  If your give us some time, we can answer almost any question relating to food safety and monitoring products.  

We will typically respond within 24 hours.  We have some of the top industry experts in the food safety field only a phone call away. The very best way to get good, solid answers to your technical and mission-critical questions is to Email us.  Use the Email inquiry form, or send your inquiry to sales@allqa.com.  Allow one or two working days for an Email response.

There are so many thermometers on your site--how can I know which are the right ones for my application?

We have some good answers for your questions.  First, go to our digital thermometer comparison page for an overview of our digital product offerings.  If you are interested in Infrared thermometers, read our comparison page.  We have an extensive and detailed thermometer choice guide that takes you through a step-by-step evaluation.

If your still have some doubts, but don't want to read all that, then use this guide:

These links will take you to the product pages with more product information and detail.

I've heard about the "gun" thermometers--do they really work and do I need one?

They really work!  The problem is--if you do not understand how they can tell you the wrong answer in certain circumstances, you will almost certainly make a mistake by just taking them out of the box and aiming and firing.  These guns will give you a very accurate reading if you validate the reading they are taking by using other instruments to establish a baseline.  Please refer to our infrared thermometer information center for more details.

You should never rely on an IR gun thermometer without establishing the temperature of the product by a direct contact or penetration probe thermometer.  Guns only take the surface or "skin" temperature of a product, and can also be misleading when they are allowed to pick up stray signals from air or intervening materials (packaging or glass enclosures).  

If you allow for these problems, and you establish a solid baseline with other instruments, then the guns are incredible for work efficiency since they can read quickly and from a distance.

I am a teaching professional in Food Technology, and I would like to tell my students how to get the products they need.  Do you have a program to help me, and are there discounts for non-profit or educational institutions?

Yes.  These programs are set up by calling in and establishing a special account with us.  Non-profit discount programs must use on-line ordering.  You will receive a special code, and this will allow you to have an institutional discount on all products ordered.  These are not available on a call-in or FAX-in basis. 

Credits for referred purchases are offered to the sponsoring individual if they can demonstrate professional status.

Can I get your products wholesale direct from your warehouse?

We offer good retail pricing and quantity discounts for volume purchasing of small lots.  For each product, we specify a "call" for high volume discount information.